Return & Refund Policy

Effective Date: July 21, 2026

At Shop2carts, we take great pride in the quality of our handcrafted furniture and home decor. We want you to be completely satisfied with your purchase. If a product does not meet your expectations, we have a transparent return framework to assist you.

Return Eligibility (30-Day Window)

We accept return requests within 30 days of the delivery date. To be eligible for a return, your items must meet the following criteria:

  • The item must be in its original, unused condition.
  • Must be free from damage caused by customer misuse or improper assembly.
  • Must include all original parts, hardware, and factory packaging.
  • Proof of purchase (order number or digital receipt) is required.

Non-Returnable Items

Please note that custom-made or heavily personalized furniture, replacement hardware, and items explicitly marked as “final sale” or “clearance” are not eligible for return or refund.

How to Initiate a Return & Return Labels

We make the return process seamless for our customers. Follow these steps to start your return:

  1. Email our support team at Support@shop2carts.com with your order number and the specific reason for your return.
  2. Our team will review your request within 24 hours. Upon approval, we will provide you with a pre-paid or downloadable return label along with specific shipping instructions.
  3. Please pack the item securely in its original packaging and attach the provided return label.
  4. Ship the package using the designated carrier method to ensure safe arrival. (Note: Customer responsibility for return shipping costs depends on the reason for the return; defective items include free return shipping).

Refunds (Online Payments & Cash on Delivery)

Once we receive and inspect the returned item, your refund will be processed within 5 to 10 business days. For orders paid via Credit/Debit Card through Stripe, the refund will be automatically issued back to your original payment method (card). For Cash on Delivery orders, our support team will contact you to securely process your refund via alternative agreed methods. Please allow an additional 5–7 business days for the transaction to reflect in your account depending on your financial institution.

Damaged or Defective Items

If your order arrives with structural damage or manufacturing defects, please contact us within 48 hours of delivery. You must provide your order number and clear photographic evidence of the damage. Upon verification, we will arrange a complimentary replacement or a full refund at no extra cost to you, including free return shipping.

Contact Information

If you have any questions, our team is here to help:

  • Trading Name: Shop2carts
  • Legal Name: Shop2carts LLC
  • Email: Support@shop2carts.com
  • Phone: +1-327-324-5660
  • Business Address: 2919 US-206 Store #315, Columbus, NJ 08022, United States
  • Support Hours: 9:00 AM – 5:00 PM (GMT-5), Monday to Friday
  • Order Cut-off Time: Orders placed after 5:00 PM (GMT-5) will be processed the next business day.
  • Response Time: Within 24 hours during working hours.