Last Updated: 24 Octuber 2025

Thank you for shopping with Shop2carts LLC (“we,” “us,” “our,” or “Shop2carts”).

We are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines your rights and options regarding returns, exchanges, and refunds, in compliance with Google Merchant Center, Google Shopping, and Google Ads policies, as well as applicable consumer protection laws in the United Arab Emirates (UAE) and internationally.

1. Return Eligibility

We accept returns for both defective and non-defective products.

Accepted Conditions

  • Only new products are eligible for return.
  • Items must be unopened, in their original packaging, and unused.
  • All returned items must include any accessories, manuals, or free gifts that came with the purchase.

2. Return Window

You may initiate a return within 14 days from the date of delivery or purchase.

3. Return Methods

You can return eligible products through any of the following methods:

  • In-store return (at our Dubai office or authorized partner location)
  • Drop-off at a designated return location
  • By mail, using the return label included in your package

Please contact our support team before returning any product to receive detailed return instructions.

4. Return Label

  • A prepaid return label is included in your package.
  • If the label is missing or damaged, please contact our support team to receive a replacement via email.

5. Exchanges

We accept exchanges for eligible products that meet the above return conditions.
You may exchange an item for:

  • The same product (if defective), or
  • A different product of equal or higher value (price difference applies).

6. Restocking Fee

We do not charge any restocking fees for returned or exchanged products.

7. Refunds

  • Once your return is received and inspected, we will notify you by email or phone.
  • Approved refunds will be processed within 10 business days to your original payment method.
  • Refunds will be issued in your local currency, according to the currency used at the time of purchase.

8. Non-Returnable Items

  • For hygiene and safety reasons, certain product categories may not be returnable once opened (e.g., personal care items, cosmetics, undergarments).
  • Such exceptions will be clearly indicated on the product page at the time of purchase.

9. International Returns

  • International customers may return products following the same process.
  • Return shipping options and timelines may vary depending on your location.
  • Please contact our support team for country-specific guidance.

10. Policy Compliance

This Return and Refund Policy adheres to:

  • Google Merchant Center Return & Refund Policy Requirements
  • Google Shopping Advertising Policies
  • UAE Consumer Protection Law (Federal Law No. 15 of 2020)
  • Applicable international e-commerce regulations

11. Policy Updates

Shop2carts LLC reserves the right to amend this Return and Refund Policy at any time to ensure compliance with legal and regulatory updates. The latest version will always be available on our website.

12. Customer Support

If you have questions or need assistance with your return, refund, or exchange, please contact us:

Trading Name: Shop2carts
Legal Name: Shop2carts LLC
Address: Shop 20, Cluster Building L03, International City Greece, Dubai, United Arab Emirates
Email: Info@shop2carts.com
Phone: +92 321 9562728
Support Hours: 9:00 AM – 5:00 PM (GMT+4), Monday to Sunday