Last Updated: 24 Octuber 2025

Thank you for shopping with Shop2carts LLC (“we,” “us,” “our,” or “Shop2carts”).

This Shipping Policy explains our delivery terms, handling times, shipping methods, and customer responsibilities. It adheres to Google Merchant Center, Google Shopping, and Google Ads shipping and transparency requirements applicable worldwide, including the United Arab Emirates (UAE) and all international destinations.

1. Shipping Coverage

  • We proudly offer worldwide shipping on all our products.
  • Shipping costs, handling times, and delivery durations are consistent for all products and destinations listed on our website.

2. Order Processing and Cut-Off Time

  • Order Cut-Off Time: 7:00 PM (GMT+4)
  • Orders placed after 7:00 PM (GMT+4) will be processed the next business day.
  • Orders are processed Sunday through Saturday.

3. Handling Time

  • After your order is placed, we require a minimum of 3 days and a maximum of 5 days to process and prepare your order for shipment.
  • This includes product verification, quality checks, packaging, and dispatching from our warehouse.

4. Transit Time

The estimated transit time for all destinations, including the United Arab Emirates and international countries, is as follows:

  • Minimum Transit Time: 7 business days
  • Maximum Transit Time: 10 business days
  • Operating Days: Monday to Sunday

5. Estimated Total Delivery Time

Your total estimated delivery time (handling + transit) is between 10 to 15 business days, depending on your location and local postal or customs processing times.

6. Shipping Costs

We provide Free Shipping on all orders, regardless of destination or order size.

  • Currency for UAE Orders: AED (United Arab Emirates Dirham)
  • Currency for International Orders: Local currency or the payment method’s selected currency

Shipping Cost Type: Free shipping (no additional cost to the customer)

7. Customs, Duties & Taxes

  • All customs duties, import taxes, and applicable fees are included in the product pricing or shipping cost.
  • Customers will not be charged any additional customs or tax fees upon delivery.
  • Shop2carts LLC assumes full responsibility for these costs.

8. Damaged, Lost, or Delayed Shipments

  • If your order is delayed, lost, or arrives damaged, please contact our support team within 7 business days of the expected delivery date.
  • We will promptly investigate the issue and assist with a replacement, refund, or claim as appropriate.

Filing a Claim

To initiate a claim, please provide:

  • Your order number
  • Proof of purchase
  • Photographs (if the item arrived damaged)
  • Tracking information, if available

Our team will review your case and respond within 3 business days.

9. Starting a Return or Exchange

  • If you wish to return or exchange an item received through shipping, please refer to our Return and Refund Policy for detailed instructions.
  • All returns must first receive approval from our support team before being sent back.

10. Order Tracking

Once your order is shipped, you will receive an email confirmation containing:

  • Your tracking number
  • The carrier name
  • A tracking link to monitor your shipment’s status in real time

11. Incorrect Address or Delivery Issues

  • Please ensure your shipping address is entered correctly at checkout.
  • We are not responsible for delays or delivery failures resulting from incomplete or incorrect address details.
  • If you need to update your address after placing an order, please contact us immediately before the order is dispatched.

12. Policy Compliance

This Shipping Policy complies with:

  • Google Merchant Center shipping requirements
  • Google Shopping transparency and delivery standards
  • Google Ads policy for clear customer communication
  • UAE Consumer Protection Law (Federal Law No. 15 of 2020)
  • Applicable international e-commerce regulations

13. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in logistics, carrier partnerships, or compliance requirements. The most recent version will always be posted on our website.

14. Contact Information

If you have any questions about shipping, tracking, or delivery, please contact our support team:

Trading Name: Shop2carts
Legal Name: Shop2carts LLC
Address: Shop 20, Cluster Building L03, International City Greece, Dubai, United Arab Emirates
Email: Info@shop2carts.com
Phone: +92 321 9562728
Support Hours: 9:00 AM – 5:00 PM (GMT+4), Monday to Sunday